1. Novice
--wants to be given a manual, told what to do, with no decisions possible
2. Advanced beginner
--needs a bit of freedom, but is unable to quickly describe a hierarchy of which parts are more important than others
3. Competent
--wants the ability to make plans, create routines and choose among activities
4. Proficient
--the more freedom you offer, the more you expect, the more you'll get
5. Expert
--writes the manual, doesn't follow it.
If you treat an expert like a novice, you'll fail
